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home | business solutions | technology| helpdesk

Help Desk

Help Desk services: What is it?

Our Help Desk services are made up of a team of dedicated IT professionals, focused on the answering AND resolving of your technology questions or problems.  Often, local IT staff can feel overwhelmed with the prospect of supporting all of their local users and still meeting the growth and innovation requirements for their IT department.  Our Help Desk services allow you to offload your daily support issues to our Help Desk so that you can better focus on the needs of your company.

Help Desk: How does it work?

Dynamic Quest Help Desk services start with an understanding of your IT infrastructure.  We will sit down with your company and understand the type of Help Desk issues your IT staff encounters on a daily basis.  Working closely with your team, we can determine the level of Help Desk support that your organization requires.  In the end, we will provide a fully customizable Help Desk solution for your company that will reduce your IT burden and streamline your IT efficiency.

Help Desk: Specifics

Our Help Desk consists of level 1, 2, & 3 IT professionals, staffed 24/7 365 days a week, in our secure Data Center located in Greensboro, North Carolina.  Using our in house developed Help Desk software, we can track every incident that has occurred for your organization.  Additionally, our Help Desk software allows for automatic ticket generation via e-mail and alerts, along with status updates to all users when their Help Desk ticket has been updated.  Serving clients in Greensboro, Winston Salem, High Point North Carolina, our Help Desk services reach branch offices throughout the US and across the globe.

Help Desk: Services Provided

Our Help Desk is prepared to help your organization with all of its technology requirements.  Our technicians are certified and experienced in a wide variety of technologies including, but not limited to: Firewalls, Routers, Server Support, E-mail Support, Database Support, Network Support, Desktop Support, Printer Support, and productivity software like MS Office.

Help Desk: Call us today

Give Dynamic Quest a call today or fill out the request a call form on the right to see how our Help Desk services can help your organization achieve greater IT stability.