Radiologist Interpretations require the best technology to deliver the best care possible. For Radiology Associates of Macon, technology plays a vital role in the delivery of medical image interpretation services to doctors and specialists throughout Middle Georgia.
Technology provides an essential service for everyone on the Radiology Associates of Macon team. All locations connect through a central, state-of-the-art data center. Consultants in the field connect using Virtual Private Networks, Point-to-Point networks or through Citrix Remote Access Portals.
This provides access to information on the organization’s network, allows the end user to upload images and interpretations, and allows the user to communicate with peers.
Dynamic Quest provides fully managed IT services to Radiology Associates of Macon. When issues arise, Dynamic Quest takes ownership and works through all issues to resolution. Radiology Associates of Macon relies heavily on the expertise of their IT partner, Dynamic Quest.
According to Greg Cassimus, practice administrator for Radiology Associates of Macon, “Dynamic Quest really is our IT department; it’s not just a contracted-out service
relationship.”
Dynamic Quest provides a full-time on-site technical specialist with Radiology Associates of Macon during business hours. “This is what the organization was used to and it was the doctors’ expectation for meeting response times.” Mr. Cassimus said.
Working with in-house IT originally, Radiology Associates of Macon made some internal changes and elected to outsource some of their IT services. Dynamic Quest stepped up and offered a solution tailored to address the needs of the practice.
In their prior IT relationship, Radiology Associates of Macon would get a series of bills for consulting work without much explanation of what service was rendered.
Dynamic Quest stepped in to provide a fixed-cost managed services program called QuestCare. This approach allowed Radiology Associates of Macon to budget all IT expenses month-over-month, year-over-year.
“Local was better. Response times were not where we thought they should be and we had some issues with that. We were glad that Dynamic Quest made a call.
We were looking at making a change and Dynamic Quest knew our systems. They certainly weren’t strangers to us.”
Greg Cassimus
Proven Stability Through Proactive Monitoring
Dynamic Quest provided proactive monitoring to ensure the practice had access to their network with little to no downtime 24x7x365. This is achieved through detection, prevention and automatic upgrades.
Monthly Fixed Costs for Support
With managed IT services, the practice got a low, fixed cost that fit their budget. They were freed from worrying about the erratic costs of stop-and-start break/fix IT service. They got cost-effective access to enterprise-level support 24x7x365.
24x7x365 – Around the Clock Support
Day or night, weekdays and weekends – Dynamic Quest was able to immediately respond when needed.
A vast team of experts provided expertise without incurring the cost of hiring multiple specialists.
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