Managed Backup & Disaster Recovery

Arjay was exceptional. Not only did he solve the issue, but he circled back during the resolution phase to give me a status update AND followed up after the solve was complete to ensure that I had no more issues. That's customer service--well done!

Maureen R.

Michael was a pleasure to work with. I had several issues between One Drive syncing and folder structure issues. Michael kept me up to date throughout the process and was able to resolve/find work arounds for the issues. He is very easy to explain things to and communicate in return. Overall I had a wonderful experience and thought Michael did a wonderful job! Thank you.

Terrell P.

Angelica has been especially helpful. She stayed in touch with me via phone and email for the past 3 days to get my remote sign-on issue resolved. I appreciate her determination and professionalism.

Darlene C.

Man, oh man, that Valdosta office is just the best. I submitted my ticket and within 30 mins - boom! - it was done, and it was all thanks to the prowess, to the inimitable know-how, of that technological renaissance man, Mr. Alexander Semyonov. I said it before, I'll say it again: whatever these guys are being paid, there's no way it's enough.

Blake T.

Fast and timely call back to initial request and fixed issue in less than 5 mins! Very pleased all the way around.

Bree G.

There was a lot of work required for this network reconfiguration, more than shows on the ticket really, and both Julius and Carlwyn really went the extra mile to get everything working - they finished the process as smoothly as possible and exactly on the needed schedule, kudos to both of them!!!

Bill A.

Your representatives Rachelle and Mark were both pleasant, easy to talk with and seemed respective of my inexperience with all of the electronic language (lingo). It was a pleasure to have someone listen as I tried to explain my issues electronically. Thanks again for asking.

Anthony D.

Sandra has helped us with issues before and is always really responsive. She was absolutely wonderful in her ability to help. She made us feel as if she would see the issue through to the end, followed up as promised and otherwise made a rather hectic situation move smoothly. Great service.

Adria S.

Brian took the time to work with our ERP software vendor to resolve an issue with logging in remotely to that application to ensure that the user would be able to have access to all necessary applications when working remotely and he got the laptop setup so perfectly!

Peter J.

Carlwyn did a great job looking at the different options and being proactive about solving the total request. He asked good questions to understand what I was trying to accomplish and gave me information along the way that enabled us to work together to solve the solution. That's the type of engagement and collaboration that delights me!

Aaron L.