Managed IT Services Packages

New Quest Complete & Quest Complete Plus IT Service Packages
Comprehensive Solutions and Remarkable Value
With Quest Complete or Quest Complete Plus, you will experience the most comprehensive managed IT solutions at a remarkable value. These packages are tailored to meet your specific needs, ensuring your IT infrastructure, security, and technology operate at peak performance and reliability.
Key Benefits:
- Minimize Downtime
- Fewer Trouble Tickets
- Upgraded Service Desk
- 24/7/365 Support
- New Chat Service
- Comprehensive Security Suite
- New Network Infrastructure
- 24/7/365 Network & Device Monitoring
- DQ Tech Refresh
Every Package Includes:
Services | Quest Complete | Quest Complete Plus |
---|---|---|
Everything you need to reliably and securely operate your business. | All the benefits of Quest Complete PLUS New Network Infrastructure and the DQ Tech Refresh Guarantee. | |
Help & Support | Included | Included |
24x7x365 IT Service Desk | ||
Dedicated Customer Success Manager, Solution Architect, and Account Manager | ||
Monthly Performance Reporting | ||
Managed Health Reports | ||
Application Support | ||
Device & Network Management | Included | Included |
Workstation/Laptop Support | ||
Microsoft 365 Support & Backup | ||
24x7x365 Device &Network Monitoring, Alerting, & Maintenance | ||
Managed Firewall(s), Switche(s), WiFi | ||
Managed Server & Backup | ||
Security Management | Included | Included |
Advanced Malware Detection | ||
Spam & DNS Filtering | ||
Dark Web Monitoring | ||
Security Awareness Training | ||
Managed Detection & Response (w/ SIEM / SOC) | ||
PEN Testing & Vulnerability Scans | ||
Multi-Factor Authentication | ||
Authenticated Password Resets | ||
New Standardized | Purchase Options | Network Hardware included + DQ Tech Refresh |
Switch | Buy or Lease | |
Firewall | Buy or Lease | |
WiFi & Access Points | Buy or Lease | |
Watt Box/Power Monitoring | Buy or Lease | |
3-Year Technology Refresh | Buy or Lease | |
Server | Buy or Lease | Buy or Lease |