Get Support

Managed IT Services

DQ-QuestcareWeb750V02

QuestCare Managed Services:

Comprehensive IT support at a fixed cost that fits any business.

QuestCare gives you increased productivity and no unexpected costs. We developed our plans to free you from the productivity loss associated with stop-and-start support that kicks in only when something goes wrong.

With QuestCare, we’re proactively monitoring your entire system at all times. We identify failing hard drives. We check for low disk space. We manage upgrades and patches seamlessly. We help formulate best practices, and we monitor compliance.

When your IT performance is uneven, so is your business performance. Even a network that works fine can always work better. Dynamic Quest will keep it tuned and giving you everything its got to give. Your technology infrastructure runs at top efficiency so that you can focus on your business.

Choose from three levels of engagement. Every business is different, so our plans are designed to give you just what you need.  If one of these plans does not fit your business model then ask us about our IT Services which can be custom designed to fit your specific business needs.

If you are interested in QuestCare Managed Services from Dynamic Quest and would like to speak with a representative, please contact us online or call us at 336.370.0555.


QuestCare MSP

Fully Managed IT Services

This is our flagship solution. We provide you with everything you need to run your business, including everything from proactive maintenance and Help Desk support all the way to analysis and strategic planning provided by your dedicated virtual CIO.

Designed to serve:

Small- to medium-sized businesses with insufficient in-house IT support:

Companies with a small, over-taxed IT staff—or none at all—find QuestCare MSP to be their most cost-effective solution. This plan is simple to manage and easy to budget for. Many of our QuestCare MSP clients have tried using one-off contractors, or a single staff member that had too many things to do.

Some have tried using other outsourced IT teams. Proper management of an IT environment requires a large and varied skill set to keep things running and move the business forward. Even the most talented techie would be hard-pressed to master the vast body of knowledge required to stay up to speed on every aspect of IT management. The companies who try this “jack of all trades” model discover that what seems cheaper at first generally becomes expensive—especially when business opportunities are lost due to IT problems.

At Dynamic Quest, we have over 120 employees, most of them tech people to the core. We have staff members certified in almost every technology—including a number of atypical solutions from far out in left field. With our diverse team of experts, we are able to remedy any problem and help you take advantage of every opportunity. You get full access to the entire team to help you move your business forward.

QuestCare Remote

Remote MSP Services

If your company needs the full range of services included in QuestCare MSP, but your location is outside our on-site service area, QuestCare Remote will take care of you. For the 5% of support functions that require a site visit, we have certified partners to solve your problem.

Designed to serve:

Organizations that need Managed IT Services but are outside the range of our on-site service teams.

Fortunately, 95% of IT support functions can be performed remotely. You get QuestCare PPM services, 24x7x365 Help Desk support, and expert strategic planning that will help make the best use of your IT investment to achieve business goals. QuestCare Remote can serve you wherever you are. Should you need on-site support, you’ll get assistance from the network of partners we have certified to serve our remote clients

QuestCare PPM

Proactive Preventative Maintenance

Our most economical QuestCare option will monitor your servers and workstations, remotely apply patches and updates, and ensure everything is running smoothly. Our system flags issues that arise, which you can fix yourself or route to our team.

Designed to serve:

Small businesses with routine IT needs.

QuestCare PPM puts in place all of the core preventative maintenance and virus protection required to maintain a business. If an issue occurs, our system will notify you. You have the option to route the issue to our team or to just fix the problem yourself. This arrangement works well for organizations with one person overseeing IT, especially if that person is wearing two or more hats. You can control costs by handling issues you’ve got the time and skill to fix, while routing the more complex issues to our 24x7x365 Help Desk.

Medium to large businesses with an IT staff.

In this scenario, our systems and processes provide preventative protection and virus management while informing your IT staff on the health of your system so they can make informed decisions. QuestCare PPM also takes a load off your internal staff when it comes to patching, updating, monitoring, and protecting your environment. Your team can focus on supporting your business while our team focuses on the routine maintenance that keeps your system humming along.

Businesses in fear of nights, weekends, vacations, and large buses.

Some organizations have their own IT staff, but the management team is worried that a key IT person will eventually want to go on vacation. They worry every time this person crosses a street, given the prevalence of large buses speeding this way and that. Because Dynamic Quest is 24x7x365, we will always be around to jump in and help. We will have our proactive maintenance tools already in place, so we’ll be able to help with server issues in the office—or even an employee that is in a hotel on the other side of the world. Often, our clients will route issues to our staff automatically after normal business hours. Under normal circumstances there isn’t much need for help after hours or on weekends—but most companies can’t afford to halt business operations just because it’s 5:00pm and the IT staff is at home enjoying life outside of work.

QuestCare Features

Environment
MSP
R
PPM
24/7/365 Monitoring & Automated Reporting
qcare-check
qcare-check
qcare-check
Monthly Health Report on your Environment
qcare-check
qcare-check
qcare-check
Client portal for ticket tracking and Information
qcare-check
qcare-check
qcare-check
Purchasing assistance for replacement equipment
qcare-check
qcare-check
qcare-check
Notify client via Defined Escalation Path
qcare-check
qcare-check
qcare-email
Response Time 24/7/365 Help Desk with ticket priority
qcare-check
qcare-check
24/7/365 Remote Support
qcare-check
qcare-check
Monthly Ticket and Open Action Items Report {OAI}
qcare-check
qcare-check
Periodic Strategic direction and plans
qcare-check
qcare-check
Strategy reviews with Virtual Chief Information Officer {vCIO}
qcare-check
qcare-check
Assigned Strategic Account Advisor
qcare-check
qcare-check
Yearly security plan – IP addresses and ports
qcare-check
qcare-check
Vendor Liaison
qcare-check
qcare-check
Onsite Support(DQ Discretion)
qcare-check
Servers
MSP
R
PPM
Service Availability Monitoring
qcare-check
qcare-check
qcare-check
Event Log Monitoring
qcare-check
qcare-check
qcare-check
Drive Space Monitoring
qcare-check
qcare-check
qcare-check
Anti-Virus
qcare-check
qcare-check
qcare-check
Patch management for servers
qcare-check
qcare-check
qcare-check
Proactive management of servers
qcare-check
qcare-check
qcare-email
Backup Monitoring
qcare-check
qcare-check
Printer Queue & Availability Monitoring
qcare-check
qcare-check
User Account Administration
qcare-check
qcare-check
File Sharing Permission Administration}
qcare-check
qcare-check
Anti-Spyware Management
qcare-check
qcare-check
Notify Vendor of Issue-vendor system solution
qcare-check
qcare-check
Network documentation
qcare-check
Network
MSP
R
PPM
Network Monitoring
qcare-check
qcare-check
qcare-check
Router management
qcare-check
qcare-check
Firewall management
qcare-check
qcare-check
Virtual Private Network (VPN) management
qcare-check
qcare-check
Internet Service Provider (ISP) liaison
qcare-check
qcare-check
Web hosting liaison
qcare-check
qcare-check
3rd party vendor liaison/notify vendor of issue
qcare-check
qcare-check
Storage Area Network (SAN) management
qcare-check
qcare-check
Domain Name Services (DNS) register liaison
qcare-check
qcare-check
Office Wi-Fi health and stability
qcare-check
Workstations
MSP
R
PPM
Advanced Desktop Optimization & Management
qcare-check
qcare-check
qcare-check
Anti-Virus & Anti-Spyware Management
qcare-check
qcare-check
qcare-check
Patch management for workstations
qcare-check
qcare-check
qcare-check
Proactive management of workstations
qcare-check
qcare-check
qcare-email
Unlimited Phone Support for Microsoft Office and Operating System Support
qcare-check
qcare-check
Virtual Private Network (VPN) Client Management
qcare-check
qcare-check
General workstation troubleshooting
qcare-check
qcare-check
336.370.0555