What Questions Should I Ask When Interviewing An IT Service Company?

Stop getting the run-around from IT service companies when it’s time to choose a new technology partner.

IT Service Company

Asking the right questions will ensure you get setup with the best team possible to provide for your unique needs.

Not sure what to ask? We know what you need to be looking for, and here’s where to start.

  • Are services geared towards my needs?

First thing’s first – when you’re making an investment in technology, you need to be sure you’re getting your money’s worth. That means services and solutions geared towards your unique industry needs.

  • What industries have you worked with in the past?

A fast way to figure out if the company you’re dealing with is equipped to handle your IT is to ask about if they’ve worked with businesses similar to yours in the past. If not, assess how their previous work stacks up with your own business requirements.

  • Do you provide mobile solutions?

Work isn’t just done on PCs anymore and we know it. You need mobile device protection and solutions, and we provide that.

  • What is your guaranteed response time?

You need to be assured that your IT service team offers a guaranteed response time in case of a system breach – it may depend on the level of support you’re willing to pay for. Your business needs to be provided with several ways to contact your support team in case of an issue.

  • Are you able to catch and resolve issues before they cause downtime?

Look for a company that provides 24/7 monitoring and regular maintenance to catch issues before they do damage that leads to downtime and lost wages.

  • What isn’t covered in your support contract?

Are certain important repairs or installations going to cost you extra? And how much do they charge for non-covered services that may be crucial to you? Find out what exactly is part of your original investment and what’s being left out.


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The average cost of a data breach in the United States is $8.64 million, which is the highest in the world, while the most expensive sector for data breach costs is the healthcare industry, with an average of $7.13 million (IBM).

Forty-three percent of attacks are aimed at SMBs, but only 14% are prepared to defend themselves (Accenture).

The cost of cybercrime is predicted to hit $10.5 trillion by 2025, according to the latest version of the Cisco/Cybersecurity Ventures “2022 Cybersecurity Almanac.”.

More than 33 billion records will be stolen by cybercriminals by 2023, an increase of 175% from 2018.

The internal team was energized. With the Level 1 work off its plate, the team turned its attention to the work that fueled company growth and gave them job satisfaction.

Large Healthcare Company

It takes an average of 287 days for security teams to identify and contain a data breach, according to the “Cost of a Data Breach 2021” report released by IBM and Ponemon Institute.

40% of businesses will incorporate the anywhere operations model to accommodate the physical and digital experiences of both customers and employees (Techvera).

The three sectors with the biggest spending on cybersecurity are banking, manufacturing, and the central/federal government, accounting for 30% of overall spending (IDC).

We did a proof of concept that met every requirement that our customer might have. In fact, we saw a substantial improvement.

Steve Fout, VP Sales, Godlan, Inc

We did everything that we needed to do, financially speaking. We got our invoices out to customers, we deposited checks, all the things we needed to do to keep our business running, and our customers had no idea about the tragedy. It didn’t impact them at all.

Denise Koontz, CFO, Got You Floored

“We believe our success is due to the strength of our team, the breadth of our services, our flexibility in responding to clients, and our focus on strategic support.”

Dynamic Quest

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