The technological resources that your small business uses on a daily basis are more than just “tools” in the traditional sense. In many ways, they’re the very foundation from which your 21st-century operations are built.
However, none of this makes any difference if your subpar IT service company is killing your chances.
Many IT service companies get a low score from their clients. Lengthy response times, reactive approaches to technology, excessive turnover rates and high prices with poor value are all among the many factors that small businesses have just “learned to deal with.” But you shouldn’t!
Here are a number of reasons why you should replace your subpar IT service company with a competent one.
One of the major reasons small business owners are hesitant to look for alternative IT service companies is the fear that they won’t be able to find another that knows their network like their existing provider does. Regardless of the quality of your relationship, you can’t argue that it’s taken time to build. Third-party representatives have come in and examined your system, what you need, and what you’re trying to do. It will be difficult, if not next to impossible, to start all over again. Right? Wrong.
In truth, your service provider should be documenting every aspect of your IT infrastructure in detail. Diagrams, passwords and asset documentation should all be readily available to you. All of this information can be turned over to your new provider, giving them an excellent starting place to make your IT foundation stronger than it was before.
We’re not saying that your business isn’t unique in the marketplace. Undoubtedly, there are things you do that nobody else can match — This is likely why you have such a strong relationship with your customers in the first place.
Luckily, this doesn’t extend to your IT infrastructure. Sure, things were built with your specific business in mind. However, a true IT expert will have seen it all before. Competent network engineers are ready for anything and everything they encounter.
High-quality IT service providers are used to taking over for competitors who aren’t living up to their customers’ expectations. While it’s true that there is always the potential for some risk, it’s nothing that good short- and long-term planning can’t resolve. Remember that you’re bringing a new company into the fold—So leverage the power of their experience to your advantage.
All of this gives way to the most important factor of all—the fact that the benefits will far, outweigh any perceived negatives you may be worried about. Sticking with your subpar service company isn’t just killing the return on investment for your IT assets, it’s literally stifling the growth of your business.
A truly great IT service company is more than just a solutions provider. They’re a partner in your business success. They’re not just proactively maintaining your IT environment, repairing small problems today before they have a chance to become bigger and more expensive ones later—They’ll act as your virtual CIO, providing you with the expert insight and advice you need to align IT with your long-term strategy.
Absolutely none of this will be possible if you stick with your subpar service company. If so, you’re hurting your chances of successful growth for your business.
Even though the decision to switch is appropriate, replacing your subpar IT service company can be stressful. Luckily, the hardworking team at Dynamic Quest is ready to stand by your side every step of the way.
The average cost of a data breach in the United States is $8.64 million, which is the highest in the world, while the most expensive sector for data breach costs is the healthcare industry, with an average of $7.13 million (IBM).
The cost of cybercrime is predicted to hit $10.5 trillion by 2025, according to the latest version of the Cisco/Cybersecurity Ventures “2022 Cybersecurity Almanac.”.
It takes an average of 287 days for security teams to identify and contain a data breach, according to the “Cost of a Data Breach 2021” report released by IBM and Ponemon Institute.
Forty-three percent of attacks are aimed at SMBs, but only 14% are prepared to defend themselves (Accenture).
40% of businesses will incorporate the anywhere operations model to accommodate the physical and digital experiences of both customers and employees (Techvera).
More than 33 billion records will be stolen by cybercriminals by 2023, an increase of 175% from 2018.
The three sectors with the biggest spending on cybersecurity are banking, manufacturing, and the central/federal government, accounting for 30% of overall spending (IDC).
The internal team was energized. With the Level 1 work off its plate, the team turned its attention to the work that fueled company growth and gave them job satisfaction.
We did a proof of concept that met every requirement that our customer might have. In fact, we saw a substantial improvement.
We did everything that we needed to do, financially speaking. We got our invoices out to customers, we deposited checks, all the things we needed to do to keep our business running, and our customers had no idea about the tragedy. It didn’t impact them at all.
“We believe our success is due to the strength of our team, the breadth of our services, our flexibility in responding to clients, and our focus on strategic support.”