Companies that excel at managing IT have a competitive edge. To maintain the advantage requires strategic planning, active maintenance, and a keen knowledge of cyber security. The scope of the task can tax even the most capable in-house team.
Managed IT Services allow companies to access expertise and service by contracting with an outside managed service provider (MSP). The outside team can do whatever needs to be done—from taking over routine maintenance tasks to designing global IT strategies.
Typically, MSPs focus on four key goals:
With Managed IT Services, you can serve your company and your customers more effectively. Conversely, improper IT management results in costly downtime, productivity loss and dangerous security exposures.
The Service Desk provides responsive technical support to keep IT problems from slowing your business down. Done right, it provides proactive and preventative maintenance for optimal network stability. Service desk technicians monitor your system so they can detect problems early before they affect productivity. A managed service desk saves your company the cost of maintaining an internal team. You get high-level expertise when you need it.
Managed service providers can offer customers a range of support, depending on needs. Basic managed service plans start with a monitoring service that notifies customers of problems, which they then address. At the other end of the spectrum is fully managed services, in which the MSP takes responsibility for everything from alerts all the way through complete resolution.
Just about every company has a data backup process in place. But merely having a backup is no protection from damaging—even fatal—interruptions of operations.
To ensure continuity requires a recovery plan aimed at maintaining productivity in the wake of data loss. A managed service provider will create such a plan.
With managed cloud services, your company gets data storage and software functionality—scalable up or down as your needs change. You’re protected from investing more than you need, and you’re assured of access to the most advanced software. It’s the most flexible and cost-effective method.
Microsoft Azure allows you to use your preferred tools to build, deploy and manage applications on a global scale. This public cloud computing platform maximizes the benefits of cloud computing, offering exceptional flexibility, reliability, reduced cost and the utmost security. The benefits are available in four different types: infrastructure as a service (IaaS); platform as a service
(PaaS); software as a service (SaaS); and serverless.
In a private hosting environment, all of a company’s data is secured and unavailable to the outside world.
A hybrid model takes advantage of the benefits of more than one hosting environment, with computing, storage and services distributed among onpremises infrastructure, private cloud services, and public cloud. The chief benefit of this mixed solution is maximum agility—offering the ability to adapt to changing needs and technologies rapidly.
A managed phone system offers companies maximum flexibility to scale up or down, as well as access to as much functionality as needed—without the costs and headaches of owning the equipment. This advanced technology is also known as Managed Unified Communications or Voice over Internet Protocol (VoIP).
With a managed service provider proactively monitoring your IT environment, the risk of expensive interruptions is dramatically reduced. When a problem does arise, a good MSP provides rapid support that helps maintain your company’s productivity.
IT stability is crucial to productivity. A good MSP designs a maintenance strategy unique to your company, aimed at reducing downtime through active detection, prevention and timely upgrades.
An MSP offers as much assistance and expertise as your company needs— whether you have a full IT staff or none. Your advisers can help build a strategic plan that makes the most of your human and technical resources, and keeps your network running efficiently.
Working with an MSP allows you to predict costs and avoid unexpected expenses. Your team of experts design a strategy and keep you informed of needs such as upgrades, so you can plan accordingly.
MSPs stay on top of standards such as PCI compliance and can ensure your company is meeting the regulations it needs to adhere to.
MSPs usually work with a number of technology vendors, and must maintain a wide range of certifications in order to give the best guidance to customers.
Once they experience the advantages of access to our expertise and support, they stick with us as we help them maintain their competitive edge and adapt to changing technology.
Our Help Desk responds to calls 24/7, including emergency two-hour response times. Our customers know our team will answer the call and keep their company productive.
Many of our customers take advantage of our SOC 2-certified data center for maximum security and reliable, fast recovery.
Our team designs an IT strategy with your business objectives as the driving principle. Our recommendations are tailored to your needs and budget.
Our well-designed strategy places a premium on detection and resolution of problems to reduce downtime.
Our customers have different needs, depending on the size of their internal team, the nature of their IT infrastructure, and other factors. We offer three levels of service, all of which can be customized.
Our economical package offers monitoring of servers and workstations, applies antivirus protection, remotely applies patches and updates and flags issue that arise.
This package offers 24x7x365 proactive maintenance and Help Desk support. Your vCIO will provide ongoing analysis and work with you on a strategic technology plan.
Under this extensive plan, you will receive comprehensive IT support, 24x7x365 service desk support and IT project work required to keep your business running.
LEARN MORE about the advantages of Managed IT Services
More information can be found on our managed IT services webpage.
Or talk to one of our experts about your specific situation. 833-437-8378.
Forty-three percent of attacks are aimed at SMBs, but only 14% are prepared to defend themselves (Accenture).
More than 33 billion records will be stolen by cybercriminals by 2023, an increase of 175% from 2018.
40% of businesses will incorporate the anywhere operations model to accommodate the physical and digital experiences of both customers and employees (Techvera).
The three sectors with the biggest spending on cybersecurity are banking, manufacturing, and the central/federal government, accounting for 30% of overall spending (IDC).
It takes an average of 287 days for security teams to identify and contain a data breach, according to the “Cost of a Data Breach 2021” report released by IBM and Ponemon Institute.
The average cost of a data breach in the United States is $8.64 million, which is the highest in the world, while the most expensive sector for data breach costs is the healthcare industry, with an average of $7.13 million (IBM).
The cost of cybercrime is predicted to hit $10.5 trillion by 2025, according to the latest version of the Cisco/Cybersecurity Ventures “2022 Cybersecurity Almanac.”.
The internal team was energized. With the Level 1 work off its plate, the team turned its attention to the work that fueled company growth and gave them job satisfaction.
We did a proof of concept that met every requirement that our customer might have. In fact, we saw a substantial improvement.
We did everything that we needed to do, financially speaking. We got our invoices out to customers, we deposited checks, all the things we needed to do to keep our business running, and our customers had no idea about the tragedy. It didn’t impact them at all.
“We believe our success is due to the strength of our team, the breadth of our services, our flexibility in responding to clients, and our focus on strategic support.”